H&R Block

Reviews about H&R Block

• eagles flywitheagles

  Apr, 05 2018
  ★ ☆ ☆ ☆ ☆
  The service that I experienced today was completely unacceptable. First, when I arrive, Alan never stated his name. I sat at the desk for several minutes while he texted on his cell phone. As he worked through my taxes, he asked a few questions about my grant and I told him that it was an Anericorp award and could only be used for school. He explained that it was not taxed money and that I would owe. I was baffled that I would be penalized for using funds that are dedicated for school, to enrich my life. In addition, he stated that my tax form for Amazon was another reason why my fees were higher..
  I reasoned, but I'm paying three times what I made. That doesn't make sense.
  Yeah. That's just our policy.
  
  When we were finished, he stayed you're all set. I grabbed my belongings and headed toward the door. He said, you have to pay the lady. I said, can't you talk it out of my refund, he replied you don't get a refund. You owe money?
  I said what?
  I thought I told you that. He hadn't and I said, no that was a miscommunication because I was not aware of that. So I have to pay, and I get nothing back? Wow that's ridiculous.
  You can leave your stiff here and not pay.
  I said, it's already done and tomorrow is the deadline. How much. I just wanna leave.
  Then he proceeds to verbally harass me!
  
  I asked him three times not to speak with me, and that I was only interested in engaging with the checkout lady.
  He continued to yell, I have you the option to not file, you didn't want it.
  Please do not talk to me. I'm very upset right now.
  I don't know why you're upset. Explain that to me.
  I'm upset because it was an utter miscommunication. I didn't know that I wasn't getting any money back.
  You owe money, what'd you expect.
  I don't want to talk to you. Stop talking to me.
  This is a free country. You're a teacher you should know that. I've got freedom of speech. I'm trying to understand how I can better serve customers in the future.
  Show more respect. Because right now, you are not respecting that I have asked you three times to not speak with me.
  
  Alan was very hostile and aggressive and I wanted to leave the establishment as quickly as possible because I was not for certain whether he would try and become physical with me.
  
  I am not confident in how my taxes were done. As I have many unanswered questions about how they were prepared and why I specifically owe the amounts that I do. These are questions that he did not provide answers. In the future, I would never patronize HR block again due to this horrible treatment. I would be highly unlikely to recommend others to get there taxes prepared there also.
  Lastly, when I called to speak with an office manager, I was placed on hold, then told that Alan is the only office manager and that there was no other person I could speak with. If he is the office manager, he is doing the business an extreme disservice by the way he treats customers!

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