Conrad Klein Property Management

Reviews about Conrad Klein Property Management

• Victoria Watlington

  Aug, 06 2018
  ★ ☆ ☆ ☆ ☆
  The last time I needed a document, I spent more energy trying to get someone to answer the phone or respond to emails than the effort it would take to manage my property. After two days of no response via email, portal, or phone, I ended up having to go to the office (and wait for the receptionist to return) to get a document emailed. If this keeps up, I will be seeking new management when lease is up.
  
  UPDATE:
  After four years of unprofessional conduct, which I endured under advisement from CK that I would have to pay out the remaining fees on a three year lease--only to find out we never even signed a property agreement!--I am finally done with Conrad Klein. After waiting 1.5months after the deadline to receive my tax information (which they tried to charge me for a copy that I didn't receive), the last straw: their property manger had allowed for my tenant to move out of the house and transfer the utilities to CK's name before even notifying me that there was an intent to vacate. They then tried to pressure me to forego charging a termination fee to move right into relisting my property with them. When I requested via email and phone to speak with their office manager to discuss my options as the landlord, he told me the termination was in my hands:
  "You can charge the tenant a termination fee. Please know that she is in intensive rehabilitative care, including but not limited to: speech issues & she does not have use of the left side of her body. Her children are doing their best to tie up loose ends, so ultimately you would be charging her daughters for something that has been out of their control. You had a great tenant who was always kind and conscientious, so we would ask that you take this into consideration."
  
  I had previously indicated that the property was listed for sale (to investors). Instead of the termination guidance I was seeking, I received this response:
  "After speaking with the senior broker at our office, we will not be able to list your property for rent if already have it for sale. It will be very difficult to find a tenant with a For Sale sign in the yard or online. If you did decide to continue renting the property instead of selling the relist price would be xxx..."
  
  At this point, I decided that any fee I needed to pay to separate from CK was well worth it. I then requested a copy of the property management agreement that was signed, and got this response:
  "The agreement you attached to the previous email is the only management agreement we have on file for you. 2018 MGMT docs are presently being drawn for all current owners who use Conrad Klein Property Management services. If you would like to continue with our services you will need to sign an updated MGMT Packet. Please see the attached sample copies of the MGMT Packet docs. If you would like to proceed, please advise and I will draw the docs for you to esign. Again, we will only be able to do this if you the property is not for sale."
  
  I informed CK that I would not like to move forward with them. Silly me, I was expecting an effective date, perhaps the end of the month to transfer to my new property management. After all, I had not yet received a security deposit, any tenant information, or the keys. When I requested that they complete the lease termination effective this month (since they were managing this tenant for the past two years, and had facilitated her move out unbeknownst to me) they told me that our agreement was already terminated. They then requested that I pay for the time that they had moved the utility back to their name--though I still have an active lease with the tenant they let move out!
  
  Two weeks later, I am spending thousands of dollars for termite removal and countertop replacement for an infestation that was left unchecked for so long it warped the counter top. Inspections on any frequency would have caught this.

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Nearest places

• Carolinas Rehabilitation: Ryan Craig W

  Establishment, Health, Physiotherapist

  1100 Blythe Boulevard, Charlotte, NC 28203

  +1 704-355-4300

  carolinashealthcare.org
• Purdy-Porter Sanpri Y

  Establishment, Health, Physiotherapist

  1100 Blythe Boulevard, Charlotte, NC 28203

  +1 704-355-8484
• Janszen Jenifer A

  Establishment, Health, Physiotherapist

  1100 Blythe Boulevard, Charlotte, NC 28203

  +1 704-355-4300
• Jackson Chamar L

  Establishment, Health, Physiotherapist

  1100 Blythe Boulevard, Charlotte, NC 28203

  +1 704-355-8484
• Atkin Kina L

  Establishment, Health, Physiotherapist

  1100 Blythe Boulevard, Charlotte, NC 28203

  +1 704-355-8484
• Hauser Elizabeth A

  Establishment, Health, Physiotherapist

  1100 Blythe Boulevard, Charlotte, NC 28203

  +1 704-355-4461