Plaza Cleaners

Reviews about Plaza Cleaners

• Vince Campbell

  Jul, 19 2018
  ★ ☆ ☆ ☆ ☆
  Saying I was disappointed by the customer service I received would be an understatement. I showed up with an above average order; I get that. Most people don't drop off 120 plus items for dry cleaning and I didn't intend on disrupting business with an order that size, but making me feel like I offended you by doing business with you is bad for business. While sorting through my clothes it isn't necessary to "hem and haw" like a child upset with a chore he or she was asked to perform. "I AM A PAYING CUSTOMER!!!" I've never been asked to turn my clothes inside out so that it's more convenient for the person processing the order, but I obliged, and as I helped, her pace seemed to slow and I was outworking her. I thought to myself... "I AM A PAYING CUSTOMER!!!" I don't change my own oil at the dealership, I don't wash my own car at AutoBell, I don't cook my own chicken sandwich at Chic-Fil-A. "I AM A PAYING CUSTOMER!!!" The icing on the cake for me is after the last "Hem and Haw" out of obvious frustration and after confirming that I've used this location you had the audacity to look me in the face and sarcastically ask, "You know you have to pay for this up-front don't you?" You looked me up in the system, meaning I've been here before. OF COURSE I KNOW!!! DID YOU THINK I DIDN'T HAVE THE MEANS TO PAY BECAUSE I WORE SOME SWEATS AND A WAVE CAP? Way to judge me. Had I not already started to ring up the order, I would've left. I was patient while I waited for you to get off the phone before you started to process my order. I understood that it may have been important to the function of the business. AS A CUSTOMER, I AM JUST AS IMPORTANT AS THAT CALL. I spent $310 and by the end, it felt like I left owing you something. I wasn't going to post anything, but I too am in the customer service business, and after I left, I felt like you needed to know that if you treat customers like this often, you won't be in business much longer. Don't let outside distractions keep you from offering the best possible service to your customers. Customers keep us going. They are the heartbeat of what we do, and who we serve. Never forget that. Attitude is everything.
• A Google User

  Jan, 14 2018
  ★ ★ ★ ★ ★
  Prices can't be beat. Have never had a problem with quality and convenient hours.

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