Rent-A-Center

Reviews about Rent-A-Center

• Mommy Of2

  Apr, 17 2018
  ★ ☆ ☆ ☆ ☆
  I WISH I COULD GIVE THEM A NEGATIVE 100 ! DO NOT DO BUSINESS WITH THIS LOCATION! This location is full of it! When I came to do business with this location I specifically asked for everything I requested to be brand NEW. Now I do understand that this is a rental company but if I asked for something and I was told I will receive it then that is what I will expect (BRAND NEW TV and a living room set). So when the merchandise was delivered the living room set was brand new but the TV was clearly used so was the remote (cracks, crumbs, and scratches). Because I was not satisfied (as they stated they will come out to service) they will replace the merchandise; again I requested everything to be brand new. The "manager" Rashad stated they didn't have a brand new TV in stock. I WAS NOT ADVISED OF THAT! I should've been notified. So we discussed we will set a date for the TV ONLY to get picked up. They went to my home to pick the TV up but also the furniture. My only dilemma is if they could not provide me with a BRAND NEW TV as requested then communicate that; ALSO DO NOT go against the agreement that we signed (if I was not satisfied they will come out to service as I requested). When I contacted Rashad I questioned why was it that he was sending people to my home without an agreed date and time and why he trying to have the furniture removed from my home with out my permission and I paid. He states because he had to deal with me going back and fourth; LAST TIME I CHECKED IT WAS BECAUSE HE DIDN'T COMMUNICATE WITH ME ABOUT THEM NOT HAVING A BRAND NEW TV THAT I REQUESTED BEFORE SIGNING AN AGREEMENT! Now granted he did say i can get my money back but why?when I'm agreeing to make payments as scheduled. Sad Sad excuse to want the furniture back: all because I didn't want a used TV that will cost me $1700 + lol...DO NOT DO BUSINESS WITH THEM. IF YOU COMPLAIN RIGHTFULLY ABOUT SERVICES YOU WAS PROMISED AND YOU'RE NOT SATISFIED EVEN THOUGH YOU'RE WILLING TO PAY THEY WILL TRY TO GET THEIR MERCHANDISE. They can NOT and WILL NOT live up to their end of the bargain. All of this avoidable non-sense because I called them and had them come out because they could not fulfill my request let alone have that open communication about what they have in stock and what can be provided. AGAIN DO NOT DO BUSINESS WITH HIS LOCATION. THE COMPANY IS OK BUT NOT THIS LOCATION!!!!!!!!!!!!!!!!

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