Walmart Vision & Glasses

Reviews about Walmart Vision & Glasses

• Olivia Jorgensen

  Aug, 03 2018
  ★ ☆ ☆ ☆ ☆
  I had gone to a couple of walmarts with vision care earlier today however, the first one I went to was closed for another few days and the second one I went to they were closed for lunch so I called this store to make sure that they were open. The lady on the phone was very rude. However I really needed to get my eye prescription filled ASAP so I went to the store anyways. When I got there there was no one out in the front to ask me if I needed help. I wanted to look at new frames so I looked there for about 15-20 minutes to pick the ones I wanted. Still even after 20 minutes no one came out to help me or are if I needed anything. Finally I went to the counter and knocked on it to get someone's attention. A lady came out and asked if I needed something, obviously I did since I was trying to get her attention. I told her I needed a prescription filled. She walked by me grabbed the frames I had picked out from the counter and walked to the computer and told me to sit down and fill some aheet out. On the back there was a page that I needed to give my signature. I will NEVER put my signature on anything I don't read. So I started reading it and she told me that I didn't need to read it just sign the bottom. I told her that I wasn't going to sign something I didn't read she anacked her lips and rolled her eyes. I finished reading it and signed the paper. She didn't talk to me or make any conversation or try to be polite. She just kept asking me if I wanted to add some fansy lense or protective lense. When I said no she asked well do you want a warranty I know young people like you tend to lose or break glasses frequently. I said no again as I have never lost or broken a pair of glasses. I actually still have a pair of glasses from 4th grade. She finally finished told me the total and I asked what everything cost. She told me that I could get a receipt but she would have to print it out. I told her that was fine that I wanted a receipt. I was able to look at her name tag which read Lisa store manager. This shocked me because Im a sales manager at Golds Gym and customer service is very important. If any of my sales team is rude to anyone they will get scolded that is not appropriate by any means. If you work with people everyday you need to have good customer service especially if you are a manager. I was very disappointed. I really hope these people don't get any sort of commission off of this purchase. I will not be going back to this Walmart ever again once I pick up my glasses. I wouldn't recommend this place.

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