Banfield Pet Hospital

Reviews about Banfield Pet Hospital

• Khrystin A. Bryant

  Nov, 22 2018
  ★ ★ ☆ ☆ ☆
  While the vet, Dr. Harris, was wonderful and has great compassion and empathy, the staff here is deplorable. Namely, Diana, the practice manager. I rushed in here because my dog had a seizure and they were closer than the emergency room. I also was in such a hurry that I did not really have the time to look for the emergency room. Diana was less than empathetic and showed no sense of urgency. The vet was calm and professional the entire time and I would have been able to calm down if Diana were not pushing for a past due payment of 52.00 that I didn't even know existed. All of my things including my phone were in the car, my other dog was running around because I didn't have time to grab a leash on my out and she was worried about 52.00. I was obviously and visibly distressed about my dog. I had to ask the Dr. to tell her to leave because she made me that angry. I am absolutely displeased that they have someone of her poor caliber working there. This was completely unacceptable.
  
  I didn't even mention the horrid conversation she had with my mother who called them to alert them I was on the way.

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